By Matthing Jonas   Sandén Bodil   Edvardsson Bo   in International Journal of Service Industry Management

ISSN:0956-4233|15|5|479-498

Emerald Group Publishing Ltd‎(2004)‎

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By Kristensson Per   Matthing Jonas   Johansson Niklas   in International Journal of Service Industry Management

ISSN:0956-4233|19|4|474-491

Emerald Group Publishing Ltd‎(2008)‎

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By Matthing Jonas   Kristensson Per   Gustafsson Anders   Parasuraman A.   in Journal of Services Marketing

ISSN:0887-6045|20|5|288-297

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 12.143998