By Mattila Anna S.   in International Journal of Service Industry Management

ISSN:0956-4233|10|3|292-307

Emerald Group Publishing Ltd‎(1999)‎

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By Mattila Anna S.   in Journal of Services Marketing

ISSN:0887-6045|20|7|422-428

Emerald Group Publishing Ltd‎(2006)‎

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By Mattila Anna S.   in Journal of Services Marketing

ISSN:0887-6045|24|7|499-508

Emerald Group Publishing Ltd‎(2010)‎

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By Mattila Anna S.   in Journal of Services Marketing

ISSN:0887-6045|23|4|211-218

Emerald Group Publishing Ltd‎(2009)‎

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By Mattila Anna S.   in Journal of Hospitality & Leisure Marketing

ISSN:1050-7051|15|4|55-68

Haworth Press‎(2007)‎

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By Mattila Anna S.   in Journal of Services Marketing

ISSN:0887-6045|29|2|103-111

Emerald Group Publishing Ltd‎(2015)‎

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By Mattila Anna S.   Cranage David   in Journal of Services Marketing

ISSN:0887-6045|19|5|271-279

Emerald Group Publishing Ltd‎(2005)‎

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By Mattila Anna S.   Wirtz Jochen   in International Journal of Service Industry Management

ISSN:0956-4233|13|3|214-230

Emerald Group Publishing Ltd‎(2002)‎

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By Mattila Anna S.   Hanks Lydia   in Journal of Service Management

ISSN:1757-5818|23|5|664-676

Emerald Group Publishing Ltd‎(2012)‎

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By Mattila Anna S.   Wirtz Jochen   in Journal of Services Marketing

ISSN:0887-6045|22|7|562-567

Emerald Group Publishing Ltd‎(2008)‎

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