By Ingram Hadyn   McDonnell Brenda   in Managing Service Quality

ISSN:0960-4529|6|6|38-42

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 19.191973

By Brown Jackie Brander   McDonnell Brenda   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|7|2|7-11

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 16.540503