By McManus John J   in Managing Service Quality

ISSN:0960-4529|4|2|10-14

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 21.299103

By McManus John J   Hutchinson Iain   in Managing Service Quality

ISSN:0960-4529|6|1|40-44

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 16.569084