By Barr Terri Feldman   McNeilly Kevin M   in Journal of Services Marketing

ISSN:0887-6045|17|7|713-729

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 19.261581

By McNeilly Kevin M.   Barr Terri Feldman   in Journal of Services Marketing

ISSN:0887-6045|20|3|152-159

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 7.343043