By Wilcox M.   Dale B.G.   Boaden R.J.   McQuater R.E.   in International Journal of Technology Management

ISSN:0267-5730|12|1|59-74

Inderscience Publishers‎(1996)‎

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By Dale B.G.   Boaden R.J.   Wilcox M   McQuater R.E.   in The TQM Magazine

ISSN:0954-478X|9|5|372-380

Emerald Group Publishing Ltd‎(1997)‎

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By McQuater R.E.   Scurr C.H.   Dale B.G.   Hillman P.G.   in The TQM Magazine

ISSN:0954-478X|7|6|37-42

Emerald Group Publishing Ltd‎(1995)‎

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By Peters A.J.   Rooney E.M.   Rogerson J.H.   McQuater R.E.   Spring M   Dale B.G.   in The TQM Magazine

ISSN:0954-478X|11|3|172-179

Emerald Group Publishing Ltd‎(1999)‎

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