By Meiren Thomas   Burger Thomas   in The Service Industries Journal

ISSN:0264-2069|30|4|621-632

Routledge Ltd‎(2010)‎

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By Edvardsson Bo   Meiren Thomas   Schäfer Adrienne   Witell Lars   in Journal of Service Management

ISSN:1757-5818|24|1|25-44

Emerald Group Publishing Ltd‎(2013)‎

Access to resources Favorite 9.557757