By Dubé Laurette   Menon Kalyani   in International Journal of Service Industry Management

ISSN:0956-4233|11|3|287-304

Emerald Group Publishing Ltd‎(2000)‎

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By Ranaweera Chatura   Menon Kalyani   in European Journal of Marketing

ISSN:0309-0566|47|10|1598-1621

Emerald Group Publishing Ltd‎(2013)‎

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By Menon Kalyani Devaki   in Asian Studies Review

ISSN:1035-7823|37|3|405-407

Routledge Ltd‎(2013)‎

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By Menon Kalyani   Bansal Harvir S.   in International Journal of Service Industry Management

ISSN:0956-4233|18|1|89-104

Emerald Group Publishing Ltd‎(2007)‎

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