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ISSN:1466-4437|12|3|223-237

Palgrave Macmillan Ltd‎(1997)‎

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By Gulliver Stephen R.   Joshi Uday B.   Michell Vaughan   in Total Quality Management & Business Excellence

ISSN:1478-3363|24|9-10|991-1003

Routledge Ltd‎(2013)‎

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