By Harris Katherine E.   Mohr Lois A.   Bernhardt Kenneth L.   in Journal of Services Marketing

ISSN:0887-6045|20|7|453-458

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 9.020996

By Cobb-Walgren Cathy J   Mohr Lois A   in Journal of Services Marketing

ISSN:0887-6045|12|2|129-151

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 2.5110252