By Monat Jamie P.   in International Journal of Productivity and Quality Management

ISSN:1746-6474|2|2|177-192

Inderscience Publishers‎(2007)‎

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By Monat Jamie P.   in Marketing Intelligence & Planning

ISSN:0263-4503|29|2|178-194

Emerald Group Publishing Ltd‎(2011)‎

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By Goncharuk Anatoliy G.   Monat Jamie P.   in Benchmarking: An International Journal

ISSN:1463-5771|16|6|767-784

Emerald Group Publishing Ltd‎(2009)‎

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