By Moon Taewon   in Journal of Managerial Psychology

ISSN:0268-3946|25|8|876-898

Emerald Group Publishing Ltd‎(2010)‎

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By Hur Won-Moo   Park Sang IL   Moon Tae-Won   in Journal of Services Marketing

ISSN:0887-6045|28|3|195-206

Emerald Group Publishing Ltd‎(2014)‎

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