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ISSN:1354-8166|16|3|695-713

IP Publishing Ltd‎(2010)‎

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ISSN:1463-5771|18|4|588-611

Emerald Group Publishing Ltd‎(2011)‎

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By Moriarty John P.   Smallman Clive   in Benchmarking: An International Journal

ISSN:1463-5771|16|4|484-503

Emerald Group Publishing Ltd‎(2009)‎

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