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ISSN:1746-0972|13|2|199-216

Inderscience Publishers‎(2013)‎

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By Shetty Devdas   Motiwalla Luvai   Kondo Jun   Embong Saat   Kathawala Yunus   in International Journal of Quality & Reliability Management

ISSN:0265-671X|13|5|91-104

Emerald Group Publishing Ltd‎(1996)‎

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