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ISSN:1366-5626|27|5|345-365

Emerald Group Publishing Ltd‎(2015)‎

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By Carrillat François A.   Jaramillo Fernando   Mulki Jay P.   in International Journal of Service Industry Management

ISSN:0956-4233|18|5|472-490

Emerald Group Publishing Ltd‎(2007)‎

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