By Jin Haizhe   Munechika Masahiko   Sano Masataka   Kajihara Chisato   in International Journal of Quality and Service Sciences

ISSN:1756-669X|4|4|399-407

Emerald Group Publishing Ltd‎(2012)‎

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By Munechika Masahiko   Sano Masataka   Jin Haizhe   Kajihara Chisato   in Total Quality Management & Business Excellence

ISSN:1478-3363|25|7-8|889-896

Routledge Ltd‎(2014)‎

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