By Wilson Mervyn D.J.   Murray Anna E.   Black Margaret A.   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|12|1|75-79

Emerald Group Publishing Ltd‎(2000)‎

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By Wilson Mervyn D.J.   Murray Anna E.   Black Margaret A.   McDowell David A.   in Journal of European Industrial Training

ISSN:0309-0590|22|2|73-81

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 7.2588186

By Wilson Mervyn D.J.   Murray Anna E.   Black Margaret A.   McDowell David A.   in Facilities

ISSN:0263-2772|15|7-8|177-186

Emerald Group Publishing Ltd‎(1997)‎

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By Wilson Mervyn D.J.   Smyth S Roberta   Murray Anna E   Black Margaret A   in International Journal of Contemporary Hospitality Management

ISSN:0959-6119|9|1|25-30

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 1.7813219

By Wilson Mervyn   Murray Anna E   Black Margaret A   McDowell David A   in Managing Service Quality

ISSN:0960-4529|7|3|150-156

Emerald Group Publishing Ltd‎(1997)‎

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