By Muscatello Joseph R   in Business Process Management Journal

ISSN:1463-7154|9|3|382-394

Emerald Group Publishing Ltd‎(2003)‎

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By Muscatello Joseph R   Small Michael H   Chen Injazz J   in International Journal of Operations & Production Management

ISSN:0144-3577|23|8|850-871

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 11.346291