By Myrden Susan E.   Jones Tim D   in Journal of Knowledge Management

ISSN:1367-3270|19|3|476-496

Emerald Group Publishing Ltd‎(2015)‎

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By Myrden Susan E.   Kelloway E. Kevin   in Journal of Services Marketing

ISSN:0887-6045|29|6-7|585-598

Emerald Group Publishing Ltd‎(2015)‎

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