By Gummesson Evert   Kuusela Hannu   Närvänen Elina   in Journal of Service Management

ISSN:1757-5818|25|2|228-240

Emerald Group Publishing Ltd‎(2014)‎

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By Saarijärvi Hannu   Kuusela Hannu   Neilimo Kari   Närvänen Elina   in Business Process Management Journal

ISSN:1463-7154|20|5|663-677

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 12.374868