By Nakhai Behnam   Neves Joao S.   in International Journal of Quality & Reliability Management

ISSN:0265-671X|26|7|663-684

Emerald Group Publishing Ltd‎(2009)‎

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By Neves Joao S.   Nakhai Behnam   in International Journal of Productivity and Quality Management

ISSN:1746-6474|7|4|463-483

Inderscience Publishers‎(2011)‎

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