By Naylor Gillian   Frank Kimberly E   in Journal of Services Marketing

ISSN:0887-6045|15|4|270-281

Emerald Group Publishing Ltd‎(2001)‎

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By Naylor Gillian   Frank Kimberly E.   in Journal of Services Marketing

ISSN:0887-6045|14|4|310-322

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 11.722839

By Lee Ruby P.   Ginn Gregory O.   Naylor Gillian   in Journal of Services Marketing

ISSN:0887-6045|23|6|397-406

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 9.017834