By Chan Y.K.   Neailey K   Ip W.H.   in Managing Service Quality

ISSN:0960-4529|8|6|395-401

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 8.520649

By Chan Y.K.   Gaffney P   Neailey K   Ip W.H.   in The TQM Magazine

ISSN:0954-478X|10|6|420-424

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 7.6774187

By Chan Y.K.   Gaffney P   Neailey K   Ip W.H.   in The TQM Magazine

ISSN:0954-478X|14|5|293-296

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 7.6774187

By Chan Y.K.   Kam Jacob   Neailey K   Ip W.H.   in The TQM Magazine

ISSN:0954-478X|14|6|345-349

Emerald Group Publishing Ltd‎(2002)‎

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By Ainscough M.   Neailey K.   Tennant C.   in International Journal of Project Management

ISSN:0263-7863|21|6|425-431

Elsevier‎(2003)‎

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By Chan Y.K.   Brown Martin   Neailey K.   Ip W.H.   in Managing Service Quality

ISSN:0960-4529|10|2|92-98

Emerald Group Publishing Ltd‎(2000)‎

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