By Henderson Joan   O'Neill Edel   in Total Quality Management

ISSN:1360-0613|11|4-6|521-529

Routledge Ltd‎(2000)‎

Access to resources Favorite 10.085215

By McAdam Rodney   O'Neill Edel   in Managing Service Quality

ISSN:0960-4529|9|3|191-197

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 9.379095

By Henderson Joan   McAdam Rodney   Neill Edel O'   in Managing Service Quality

ISSN:0960-4529|9|6|389-395

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 7.9383497