By Niranjan T.T.   Metri Bhimaraya A.   Aggarwal Vijay   in International Journal of Services and Operations Management

ISSN:1744-2370|5|3|350-374

Inderscience Publishers‎(2009)‎

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By Niranjan T.T.   Saxena K.B.C.   Bharadwaj Sangeeta S.   in Business Process Management Journal

ISSN:1463-7154|13|4|588-606

Emerald Group Publishing Ltd‎(2007)‎

Access to resources Favorite 11.403898