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Routledge Ltd‎(2000)‎

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By Patwardhan Abhijit   Noble Stephanie M.   Nishihara Ceri M.   in Journal of Services Marketing

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Emerald Group Publishing Ltd‎(2009)‎

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By Melancon Joanna Phillips   Griffith David A.   Noble Stephanie M.   Chen Qimei   in Journal of Services Marketing

ISSN:0887-6045|24|5|400-411

Emerald Group Publishing Ltd‎(2010)‎

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