By Noh Jeonpyo   Fitzsimmons James A.   in International Journal of Service Industry Management

ISSN:0956-4233|10|3|307-321

Emerald Group Publishing Ltd‎(1999)‎

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By Fitzsimmons James A   Noh Jeonpyo   Thies Emil   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|13|4-5|370-380

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 14.048877