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ISSN:0265-671X|12|3|32-48

Emerald Group Publishing Ltd‎(1995)‎

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By Oakland J.S.   Tanner S.J.   in The TQM Magazine

ISSN:0954-478X|19|6|572-589

Emerald Group Publishing Ltd‎(2007)‎

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By Zairi M   Letza S R   Oakland J S   in The TQM Magazine

ISSN:0954-478X|6|1|38-43

Emerald Group Publishing Ltd‎(1994)‎

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