By Souza Ricardo Pires de   Hékis Hélio Roberto   Oliveira Lucas Ambrósio Bezerra   Queiroz Jamerson Viegas   Queiroz Fernanda Cristina Barbosa Pereira   Valentim Ricardo Alexsandro de Medeiros   in International Journal of Quality & Reliability Management

ISSN:0265-671X|30|2|129-141

Emerald Group Publishing Ltd‎(2013)‎

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