By Oliver Richard L   Shor Mikhael   in Journal of Product and Brand Management

ISSN:1061-0421|12|2|121-134

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 11.785877

Service Quality‎

By Rust   Roland;Oliver   Richard L.  

ISBN:9781452262482

Sage Publications Ltd‎(1993)‎

Access to resources Favorite 3.0159903

By Oliver Richard L.   Shor Mikhael   Tidd Simon T.   in Motivation and Emotion

ISSN:0146-7239|28|1|85-106

Springer Publishing Company ‎(2004)‎

Access to resources Favorite 2.1542788