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ISSN:0887-6045|19|4|222-233

Emerald Group Publishing Ltd‎(2005)‎

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By Ostrom Amy L.   Iacobucci Dawn   in Journal of Services Marketing

ISSN:0887-6045|12|5|362-378

Emerald Group Publishing Ltd‎(1998)‎

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By Wuenderlich Nancy V.   Ostrom Amy L.   Patricio Lia   Sousa Rui   Voss Chris   Lemmink Jos G.A.M.   Wuenderlich Nancy V.   in Journal of Services Marketing

ISSN:0887-6045|29|6-7|442-447

Emerald Group Publishing Ltd‎(2015)‎

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