By Pérez Ángeles   Quintanilla Sacramento   Lino Pilar   Valls Vicente   in International Journal of Production Research

ISSN:1366-588X|52|13|3950-3965

Taylor & Francis Ltd‎(2014)‎

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By Guisado-González Manuel   Guisado-Tato Manuel   Sandoval-Pérez Ángeles   in The Service Industries Journal

ISSN:0264-2069|33|6|580-593

Routledge Ltd‎(2013)‎

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