By Paper David   in Business Process Management Journal

ISSN:1463-7154|3|3|218-231

Emerald Group Publishing Ltd‎(1997)‎

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By O'Reilly Kelley   Paper David   in International Journal of Retail & Distribution Management

ISSN:0959-0552|40|11|865-881

Emerald Group Publishing Ltd‎(2012)‎

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By Paper David J.   Rodger James A.   Pendharkar Parag C.   in Business Process Management Journal

ISSN:1463-7154|7|2|85-99

Emerald Group Publishing Ltd‎(2001)‎

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By Rodger James A.   Pendharkar Parag C.   Paper David J.   Molnar Patricia   in Facilities

ISSN:0263-2772|16|12-13|361-365

Emerald Group Publishing Ltd‎(1998)‎

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