By Paulin Michèle   Perrien Jean   Ferguson Ronald   in International Journal of Service Industry Management

ISSN:0956-4233|8|5|435-452

Emerald Group Publishing Ltd‎(1997)‎

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By Paulin Michèle   Ferguson Ronald J   Payaud Marielle   in European Journal of Marketing

ISSN:0309-0566|34|3-4|453-472

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 12.390096

By Paulin Michèle   Ferguson Ronald J   Payaud Marielle   in The International Journal of Bank Marketing

ISSN:0265-2323|18|7|328-337

Emerald Group Publishing Ltd‎(2000)‎

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By Ferguson Ronald J.   Paulin Michèle   Bergeron Jasmin   in Journal of Service Management

ISSN:1757-5818|21|1|25-44

Emerald Group Publishing Ltd‎(2010)‎

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By Paulin Michèle   Ferguson Ronald J   Salazar Ana Maria Alvarez   in International Journal of Service Industry Management

ISSN:0956-4233|10|5|409-429

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 11.553537

By Ferguson Ronald James   Paulin Michèle   Pigeassou Charles   Gauduchon Romain   in Managing Service Quality

ISSN:0960-4529|9|1|58-65

Emerald Group Publishing Ltd‎(1999)‎

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By Ferguson Ronald J   Paulin Michèle   Möslein Kathrin   Müller Christina   in Journal of Small Business and Enterprise Development

ISSN:1462-6004|12|3|395-408

Emerald Group Publishing Ltd‎(2005)‎

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By Paulin Michèle   Perrien Jean   Ferguson Ronald J   Salazar Ana Maria Alvarez   Seruya Leon Michel   in The International Journal of Bank Marketing

ISSN:0265-2323|16|1|24-31

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 9.24283