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ISSN:1460-6720|8|4-5|276-292

Inderscience Publishers‎(2007)‎

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By Lin Shu Ling   Wu Soushan   Penm Jack H.W.   Terrell R.D.   in International Journal of Services Technology and Management

ISSN:1460-6720|6|6|556-575

Inderscience Publishers‎(2005)‎

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