By Karjaluoto Heikki   Mattila Minna   Pento Tapio   in The International Journal of Bank Marketing

ISSN:0265-2323|20|6|261-272

Emerald Group Publishing Ltd‎(2002)‎

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By Mattila Minna   Karjaluoto Heikki   Pento Tapio   in Journal of Services Marketing

ISSN:0887-6045|17|5|514-528

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 13.7589