By Phelan Kelly Virginia   Christodoulidou Natasa   Countryman Cary C.   Kistner Leonard J.   in Journal of Services Marketing

ISSN:0887-6045|25|2|134-148

Emerald Group Publishing Ltd‎(2011)‎

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By Phelan Kelly Virginia   Mills Juline E.   Douglas Alecia C.   Aday James Brian   in Journal of Hospitality and Tourism Technology

ISSN:1757-9880|4|3|248-262

Emerald Group Publishing Ltd‎(2013)‎

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