By Moore Jesse N   Pickett Gregory M   Grove Stephen J   in Journal of Services Marketing

ISSN:0887-6045|13|6|453-468

Emerald Group Publishing Ltd‎(1999)‎

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By Grove Stephen J   Fisk Raymond P   Pickett Gregory M   Kangun Norman   in European Journal of Marketing

ISSN:0309-0566|30|5|56-66

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 8.130026