By Tontini Gerson   Picolo Jaime Dagostin   in International Journal of Quality & Reliability Management

ISSN:0265-671X|31|1|32-52

Emerald Group Publishing Ltd‎(2013)‎

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By Tontini Gérson   Picolo Jaime Dagostin   in Managing Service Quality

ISSN:0960-4529|20|6|565-584

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 22.232815