By Pullman Madeleine E   Moore William L   in International Journal of Service Industry Management

ISSN:0956-4233|10|2|239-261

Emerald Group Publishing Ltd‎(1999)‎

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By Pullman Madeleine E.   Dillard Jesse   in International Journal of Operations & Production Management

ISSN:0144-3577|30|7|744-771

Emerald Group Publishing Ltd‎(2010)‎

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By Tsay Andy A.   Pullman Madeleine E.   Roth Aleda V.   Gray John V.   in International Commerce Review

ISSN:1864-5739|8|1|36-47

Springer Publishing Company ‎(2008)‎

Access to resources Favorite 2.4696703