By Pura Minna   in Managing Service Quality

ISSN:0960-4529|15|6|509-538

Emerald Group Publishing Ltd‎(2005)‎

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By Gummerus Johanna   Liljander Veronica   Pura Minna   Riel Allard van   in Journal of Services Marketing

ISSN:0887-6045|18|3|175-186

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 10.929617