By Rönnbäck Åsa   Eriksson Henrik   in International Journal of Quality and Service Sciences

ISSN:1756-669X|4|4|408-422

Emerald Group Publishing Ltd‎(2012)‎

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By Rönnbäck Åsa   Witell Lars   in Managing Service Quality

ISSN:0960-4529|18|6|577-593

Emerald Group Publishing Ltd‎(2008)‎

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By Johansson Elisabeth   Witell Lars   Rönnbäck Åsa   in International Journal of Quality and Service Sciences

ISSN:1756-669X|5|1|32-45

Emerald Group Publishing Ltd‎(2013)‎

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