By Ranaweera Chatura   Prabhu Jaideep   in International Journal of Service Industry Management

ISSN:0956-4233|14|4|374-395

Emerald Group Publishing Ltd‎(2003)‎

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By Ranaweera Chatura   Neely Andy   in International Journal of Operations & Production Management

ISSN:0144-3577|23|2|230-248

Emerald Group Publishing Ltd‎(2003)‎

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By Ranaweera Chatura   Menon Kalyani   in European Journal of Marketing

ISSN:0309-0566|47|10|1598-1621

Emerald Group Publishing Ltd‎(2013)‎

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By Ranaweera Chatura   Bansal Harvir   McDougall Gordon   in Managing Service Quality

ISSN:0960-4529|18|4|329-348

Emerald Group Publishing Ltd‎(2008)‎

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