By Cotte June   Ratneshwar S   in Journal of Services Marketing

ISSN:0887-6045|17|6|558-572

Emerald Group Publishing Ltd‎(2003)‎

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By Moore Melissa L.   Ratneshwar S.   Moore Robert S.   in Journal of Services Marketing

ISSN:0887-6045|26|4|253-264

Emerald Group Publishing Ltd‎(2012)‎

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By Ratneshwar S.   Shocker Allan D.   Cotte June   Srivastava Rajendra K.   in Journal of Strategic Marketing

ISSN:1466-4488|7|3|191-208

Routledge Ltd‎(1999)‎

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By Chowdhury Tilottama G.   Madhavaram Sreedhar   Ratneshwar S.   Standifer Rhetta   in Journal of Strategic Marketing

ISSN:1466-4488|22|5|442-468

Routledge Ltd‎(2014)‎

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