By Rayburn Steven W.   in Journal of Services Marketing

ISSN:0887-6045|28|1|71-81

Emerald Group Publishing Ltd‎(2014)‎

Access to resources Favorite 17.970562

By Gilliam David A.   Flaherty Karen E.   Rayburn Steven W.   in The International Review of Retail, Distribution and Consumer Research

ISSN:1466-4402|24|2|231-241

Routledge Ltd‎(2014)‎

Access to resources Favorite 10.088196