By Reavill Lawrence R.P.   in The TQM Magazine

ISSN:0954-478X|11|5|291-298

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 24.658327

By Reavill Lawrence R.P.   in Managing Service Quality

ISSN:0960-4529|8|1|55-63

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 24.658327

By Burgess Philip A   Reavill Lawrence R.P.   in Training for Quality

ISSN:0968-4875|4|2|40-43

Emerald Group Publishing Ltd‎(1996)‎

Access to resources Favorite 19.40167