By Foster Carley   Resnick Sheilagh   in The Service Industries Journal

ISSN:0264-2069|33|2|236-247

Routledge Ltd‎(2013)‎

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By Resnick Sheilagh M.   Griffiths Mark D.   in International Journal of Health Care Quality Assurance

ISSN:0952-6862|24|2|149-163

Emerald Group Publishing Ltd‎(2011)‎

Access to resources Favorite 12.352704