By Reynolds Nina L   in Benchmarking: An International Journal

ISSN:1463-5771|7|5|343-359

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 16.067251

By Smith Anne M   Reynolds Nina L   in International Marketing Review

ISSN:0265-1335|19|5|450-481

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 12.050439