By Robaina Victor Padron   Rodriguez Tomas F. Espino   in International Journal of Services Technology and Management

ISSN:1460-6720|8|6|529-545

Inderscience Publishers‎(2007)‎

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By Cruz Alicia Ma Bolivar   Rodriguez Tomas F. Espino   in International Journal of Services and Operations Management

ISSN:1744-2370|4|1|102-124

Inderscience Publishers‎(2007)‎

Access to resources Favorite 3.8754344