By Roest Henk   Pieters Rik   in International Journal of Service Industry Management

ISSN:0956-4233|8|4|336-351

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 15.829918

By Pieters Rik   Koelemeijer Kitty   Roest Henk   in International Journal of Service Industry Management

ISSN:0956-4233|6|3|17-33

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 11.872438